Return & Refund Policy

TECH-BUY RETURN AND REFUND POLICY

At Tech-Buy, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our 14-day return policy is designed to give you confidence when shopping with us.

Return Eligibility

You may return items purchased from Tech-Buy within 14 calendar days of delivery, provided they meet the following conditions:

The product is unused, unworn, and in its original condition
All original packaging is intact and complete, including manuals, accessories, and free gifts
The product shows no signs of physical damage, scratches, or alterations
Proof of purchase (order number or receipt) is provided

For hygiene reasons, earbuds and headphones with damaged seals on their packaging cannot be returned unless they are defective upon arrival.

Return Process

Contact our customer service team at help@tech-buy.shop or through the Help section on our website
Provide your order number, the items you wish to return, and the reason for your return
Our team will provide a return authorization and detailed instructions
Package the item securely in its original packaging
We will arrange pickup for the return item.

We use a trackable shipping method, as we are responsible for the item until it reaches our facility.

Refund Processing

Once we receive and inspect your return, we will process your refund according to the following timeline:

Approved returns will be refunded within 7 business days of receipt
Refunds will be issued to the original payment method used for purchase
The refund amount includes the product price and any applicable taxes
Shipping charges are non-refundable unless the return is due to our error

Exchanges

If you prefer to exchange your item for another product, first you need to process the return and refund for delivered item and then place a new order for the required item

For assistance with returns or refunds, our customer service team is available to help ensure a smooth and satisfactory resolution.